Support

We are happy to help. Whether you have questions about your account, using the app, technical issues or privacy, we are here for you.

How to reach us

The fastest way to reach us is by email at support@loots.com. Describe your request as precisely as possible and tell us which device you use so we can help you directly.

What we help with

We support you with questions about your account and login, setting up and using the app, technical issues, as well as privacy and billing.

Response times

We aim to answer requests within two working days. During busy periods it may take a little longer. You will always hear back from us.