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If you can't find the answer to your question in our FAQs please contact us. You can also join Discord to get in touch with our community. Our mods are always happy to help.

I didn’t get paid, who can I contact for help?

In the very rare event that there are problems with your payment, please verify the following things:

  • Your total monthly earnings balance exceed $10 (otherwise your earnings roll over to the next pay period)
  • Your PayPal account is linked and verified. You may check this in your Personal Details
  • Our payout processing period (3 business days in Berlin, Germany) is over

If you’re still having issues, reach out to support@loots.com and we can help resolve your issue.